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For the kind attention of holders of shares in physical form

Common and simplified norms for Investor Service Requests

SEBI vide Circular SEBI/HO/MIRSD/MIRSD/RTAMB/P/CIR/2021/655 dated 3rd November 2021, read with Circular dated 14th December 2021 has prescribed common and simplified norms for processing investor’s service requests relating to update of PAN, KYC details, Nomination, etc. for shares held in physical form. Such shareholders have been mandated to appoint a nominee or furnish opt out form.

It may be noted that SEBI has directed the Company/RTA to process all such service requests received after 01.01.2022 if and only if they are in the prescribed form submitted with the specified supporting documents. For more information, please click here.

Norms and Forms for requests for transmission, transposition, replacement/duplicate certificates, etc.

SEBI through SEBI (LODR) Amendment Regulations, 2022 dated 24th January 2022 read with Circular SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2022/8 dated January 25, 2022 has stipulated that listed companies shall henceforth issue the securities in dematerialized form only. The requests shall be in Form ISR-4. For more information, please click here.

Special Window for Re-Lodgement of Physical Shares:

Pursuant to SEBI Circular No. SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/97 dated July 2, 2025, investors who had submitted transfer requests with the Company, if any, for physical shares of the Company prior to April 1, 2019 (the date from which transfer of securities in physical form was discontinued), and whose requests were rejected or returned, if any, due to deficiencies, are now provided an opportunity to re-lodge such transfer requests. For more information, please click here.

SEBI vide its circular HO/38/13/11(2)2026-MIRSD-POD/ I/3750/2026 dated 30th January 2026 has extended the said Special Window for a further period upto 4th February, 2027 whereby investors who had submitted transfer requests with the Company, if any, for physical shares of the Company prior to April 1, 2019 (the date from which transfer of securities in physical form was discontinued), and whose requests were rejected or returned, if any, due to deficiencies, are now provided an opportunity to re-lodge such transfer requests. For more information, please click here.

Doing away with requirement of issuance of Letter of Confirmation (“LOC”):

In order to simplify the process for credit of securities pursuant to investor service requests by reducing the timelines, risk of loss and pilferage, SEBI vide its circular HO/38/13/(3)2026-MIRSD-POD/I/3763/2026 dated 30th January 2026 has decided to do away with the requirement of issuance of LOC by Listed entities effective 2nd April 2026, for various investor service requests namely issuance of duplicate securities certificates, transmission, transposition, claim from unclaimed suspense account and corporate actions in dematerialised mode. Pursuant to this circular, the investor service request shall be accompanied with a copy of the latest Client Master List (“CML”) of the demat account and such CML shall not be older than two months and shall be duly attested by the Depository Participant(“DP”) of the investor while submitting requests with the RTA/Company. For more information, please click here.